frequently asked questions

  • This is my first time doing pilates, should I do a private session first?

    Our workout does not require you to start with private sessions due to the fact that the classes are designed to work in a small group setting. Because clients have their own machine, you can modify each exercise to suit your current fitness level. Most new students do fine stepping into our group classes. However, if you have chronic back pain, painful joints or a severe medical condition, it is recommended that you see a doctor first. If you are concerned, just let us know and we will take care of you. If it your first time, please arrive ten minutes early to receive proper orientation on the reformer.

  • How do I buy and schedule sessions?

    We have an easy to use and extremely secure software system to assist you in reserving a session. We recommend all our members to get familiar with our automated on-line booking system. Simply create a user name and password and use it to purchase and schedule a session with your credit card. You can also track your visit history. If you need more information, just send us an email. It is always best to reserve your session on-line to guarantee you have a spot available. Our schedule allows you to book 30 days in advance so you can plan your sessions around your schedule. Should you prefer to pay by cash or check, please call us at 516.626.2278.

  • How often should I attend?

    The workout is designed to work your body to muscle fatigue at which point you need to rest. We recommend three times a week to allow your body to properly recover and repair. The key is to listen to your body and find a routine that works for you.

  • What if I can’t attend a class that I’ve already confirmed? Will I be charged?

    Should you need to cancel your session, please be aware that Art of Pilates operates a 12-hour cancellation policy: your account will be re-credited for an unattended session only if you cancel at least 12 hours before the session. Yes, even if it is your first time. We absolutely require 12-hour notice before making any kind of changes to your schedule. The same rules apply even if you are making a change to your class time. If you do not cancel in time you will lose that class. If you are an unlimited-monthly client, we will charge an additional $25 each time you cancel or reschedule a class without giving us the full 12-hour notice. We want to be sure all of our clients have an equal opportunity to enjoy these classes. There are no exceptions, so please do not ask! Phone calls and emails are not an acceptable form of canceling you must sign into your account to do so. Because of the limited number of spaces in each class, we need to be sure that if you have signed up for a spot, you will show up for the class. Also please do not sign up for a class at one time and show up at another. You will be charged for both if you did not cancel in time. Think of this as a motivation policy.

  • Will my spot be given away if I am late to class?

    Yes. It is very important to arrive on time as a respect to the studio and other clients. Sometimes, clients will drop in to see if someone does not show up allowing them a space in the class. If you do not arrive within 5 minutes of the scheduled class time, your space may be given to someone who is waiting. Be sure to sign in to class so we know you were present!

  • What is the wait list and how do I get on it?

    The waitlist is a great way to get the class you want when the schedule looks full! Cancellations happen often, so many of our wait-listed clients get added to the classes. All you have to do is reserve a spot in the full class that you want, and you will be added to the waitlist for that class. If a spot becomes available, you should receive an automated courtesy email letting you know you have been added to the class. You are confirmed! While we do send out courtesy emails, you will be responsible for managing your waitlist. Please always check your profile online to see if you’ve gotten added, in case you didn’t receive the email. Once you are added to the class from a wait list, you are considered confirmed and held to the cancellation policy. Its important that you take yourself off the wait list right away if you know you don’t want to take the class anymore, otherwise you will be automatically added and considered confirmed. While we do send out courtesy emails, you will be responsible for managing your waitlist. If you choose to wait list for more than one session, you MUST keep track of your schedule. Once added to a class, you need to cancel out other sessions you have wait listed. We are not responsible for clients who are added to more than one session per day.

  • What should I bring to class?

    • - For safety and sanitary reasons, we require everyone to wear non-slip, tread socks during the class. No shoes are needed for classes.
    • - Bring a hand towel as you will most likely sweat!
    • - We have a water dispenser, but some students like to bring their own water.
    • - Wear comfortable clothes you can easily move in, much like you would for a yoga class or the gym.
    • - Jewelry is NOT a good idea.
    • - No cell phones during classes, let yourself have 50 minutes that is all about you.
    • - No strong perfumes as some students are allergic.
    • - Your credit card is on file, so cash/credit/check is not necessary to bring unless you prefer not to make your payment online. Please understand that no classes can be confirmed if you’re not prepaid.

  • Are my purchases refundable or transferable?

    Sorry, but all purchases are final, and are not transferable. Please read our terms & conditions carefully or contact us with a specific question.

  • Can I bring my children to class if they sit quietly while I work out?

    We would love to meet your adorable little ones, but due to safety and insurance concerns we cannot allow children to stay in the studio while class is in session. It is not safe to have little hands near the machines or to have other clients distracted while they are in poses that require concentration and balance.

  • What is the best method of contacting someone at the studio if I have a question?

    Instructors are unable to take calls or questions during classes and messages are only briefly checked in between classes. For a faster response, simply e-mail us at info@artofpilatesli.com. We recommend that all of our clients become familiar with our automated booking system. It is the easiest, fastest and most accurate way to book classes.

  • This is my first time doing pilates, should I do a private session first?

    Our workout does not require you to start with private sessions due to the fact that the classes are designed to work in a small group setting. Because clients have their own machine, you can modify each exercise to suit your current fitness level. Most new students do fine stepping into our group classes. However, if you have chronic back pain, painful joints or a severe medical condition, it is recommended that you see a doctor first. If you are concerned, just let us know and we will take care of you. If it your first time, please arrive ten minutes early to receive proper orientation on the reformer.

  • How do I buy and schedule sessions?

    We have an easy to use and extremely secure software system to assist you in reserving a session. We recommend all our members to get familiar with our automated on-line booking system. Simply create a user name and password and use it to purchase and schedule a session with your credit card. You can also track your visit history. If you need more information, just send us an email. It is always best to reserve your session on-line to guarantee you have a spot available. Our schedule allows you to book 30 days in advance so you can plan your sessions around your schedule. Should you prefer to pay by cash or check, please call us at 516.626.2278.

  • How often should I attend?

    The workout is designed to work your body to muscle fatigue at which point you need to rest. We recommend three times a week to allow your body to properly recover and repair. The key is to listen to your body and find a routine that works for you.

  • What if I can’t attend a class that I’ve already confirmed? Will I be charged?

    Should you need to cancel your session, please be aware that Art of Pilates operates a 12-hour cancellation policy: your account will be re-credited for an unattended session only if you cancel at least 12 hours before the session. Yes, even if it is your first time. We absolutely require 12-hour notice before making any kind of changes to your schedule. The same rules apply even if you are making a change to your class time. If you do not cancel in time you will lose that class. If you are an unlimited-monthly client, we will charge an additional $25 each time you cancel or reschedule a class without giving us the full 12-hour notice. We want to be sure all of our clients have an equal opportunity to enjoy these classes. There are no exceptions, so please do not ask! Phone calls and emails are not an acceptable form of canceling you must sign into your account to do so. Because of the limited number of spaces in each class, we need to be sure that if you have signed up for a spot, you will show up for the class. Also please do not sign up for a class at one time and show up at another. You will be charged for both if you did not cancel in time. Think of this as a motivation policy.

  • Will my spot be given away if I am late to class?

    Yes. It is very important to arrive on time as a respect to the studio and other clients. Sometimes, clients will drop in to see if someone does not show up allowing them a space in the class. If you do not arrive within 5 minutes of the scheduled class time, your space may be given to someone who is waiting. Be sure to sign in to class so we know you were present!

  • What is the wait list and how do I get on it?

    The waitlist is a great way to get the class you want when the schedule looks full! Cancellations happen often, so many of our wait-listed clients get added to the classes. All you have to do is reserve a spot in the full class that you want, and you will be added to the waitlist for that class. If a spot becomes available, you should receive an automated courtesy email letting you know you have been added to the class. You are confirmed! While we do send out courtesy emails, you will be responsible for managing your waitlist. Please always check your profile online to see if you’ve gotten added, in case you didn’t receive the email. Once you are added to the class from a wait list, you are considered confirmed and held to the cancellation policy. Its important that you take yourself off the wait list right away if you know you don’t want to take the class anymore, otherwise you will be automatically added and considered confirmed. While we do send out courtesy emails, you will be responsible for managing your waitlist. If you choose to wait list for more than one session, you MUST keep track of your schedule. Once added to a class, you need to cancel out other sessions you have wait listed. We are not responsible for clients who are added to more than one session per day.

  • What should I bring to class?

    • - For safety and sanitary reasons, we require everyone to wear non-slip, tread socks during the class. No shoes are needed for classes.
    • - Bring a hand towel as you will most likely sweat!
    • - We have a water dispenser, but some students like to bring their own water.
    • - Wear comfortable clothes you can easily move in, much like you would for a yoga class or the gym.
    • - Jewelry is NOT a good idea.
    • - No cell phones during classes, let yourself have 50 minutes that is all about you.
    • - No strong perfumes as some students are allergic.
    • - Your credit card is on file, so cash/credit/check is not necessary to bring unless you prefer not to make your payment online. Please understand that no classes can be confirmed if you’re not prepaid.

  • Are my purchases refundable or transferable?

    Sorry, but all purchases are final, and are not transferable. Please read our terms & conditions carefully or contact us with a specific question.

  • Can I bring my children to class if they sit quietly while I work out?

    We would love to meet your adorable little ones, but due to safety and insurance concerns we cannot allow children to stay in the studio while class is in session. It is not safe to have little hands near the machines or to have other clients distracted while they are in poses that require concentration and balance.

  • What is the best method of contacting someone at the studio if I have a question?

    Instructors are unable to take calls or questions during classes and messages are only briefly checked in between classes. For a faster response, simply e-mail us at info@artofpilatesli.com. We recommend that all of our clients become familiar with our automated booking system. It is the easiest, fastest and most accurate way to book classes.

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